Please refer to the date on your final invoice (or the handover date if available). This date determines whether your issue may still fall within the applicable warranty period.

Each component of your installation has its own warranty period.

Carefully read through the full list of warranty periods   provided under your installation terms. 

Please take note that the Warranty periods were stipulated clearly in the AGMT sent with your quote (before installation).

Only items still within their warranty period will be considered under a warranty callout.

Still within warranty?
Complete the Warranty Callout Form   and upload your accepted quote and clear photos of the issue you are experiencing.
Our team will review your submission and contact you to arrange the next steps.

Out of warranty?
Complete the Repair Quote Request Form . Please upload your accepted quote and clear photos of the issue you are experiencing.
We will assess the repair remotely where possible. If a site visit is necessary, it will be arranged by our office.
Full payment is required before any repair work is scheduled.

CLIENT: PERSON WHO ACCEPTED THE QUOTE

CONTRACTOR: BK PROJECTS SA / BK POOLS

PAYMENT NOT RECEIVED IN FULL = NO WARRANTY

NEGLIGENCE ON THE PART OF THE CLIENT = NO WARRANTY CLAIM

WARRANTEES ARE NOT TRANSFERABLE TO A THIRD PARTY AND ARE ONLY APPLICABLE TO THE FIRST PURCHASER WHO LEGALLY SIGNED FOR THE INSTALLATION OF THE SWIMMING POOL.

IMPORTANT NOTE: THE CONTRACTOR CANNOT BE HELD LIABLE FOR NEGLIGENCE ON THE PART OF THE CLIENT. ALL COSTS FOR DAMAGES CAUSE TO THE POOL INSTALLATION DUE TO THE CLIENT’S NEGLIGENCE WILL BE FOR THE ACCOUNT OF THE CLIENT.

NEW FIBREGLASS SHELL INSTALLATIONS:

1. THE FIBREGLASS POOL SHELLS COME WITH A LIMITED 15-YEAR STRUCTURAL WARRANTY. The manufacturer warrants its fibreglass pool shells to be structurally sound for the 15-year warranty period.

1.1. Structurally sound having the meaning that the fibreglass pool shell will be capable of containing and holding water.

1.2. In the event of failure of the pool to contain water, the manufacturer will repair the pool so that it does contain and hold water. Repairs may require modification to the pool.

1.3. NEITHER THE MANUFACTURER NOR THE CONTRACTOR WILL COMPENSATE THE CLIENT FOR LOSS OF TIME OR USE OF THE POOL, INCONVENIENCE, OR THE COST TO REFILL THE POOL WITH WATER.

2. All surface repairs shall be performed by the manufacturer or personnel authorized by the manufacturer to make such repairs, using the same colour materials as used on the original pool shell.

2.1. Neither the manufacturer nor the Contractor warrants that the colour will match exactly; there might be a slight shade or colour variance observable.

3. THE WARRANTY COVERS A 6-MONTH REPAIR PERIOD ON HAIRLINE CRACKS, GEL COAT CHIPS AND BLISTERING.

3.1. AFTER THE INITIAL 6-MONTH PERIOD THIS WARRANTY EXCLUDES DISCOLORATION, STAINING, FADING, HAIRLINE CRACKS, BLISTERING, GEL COAT CHIPS OR CRACKS, SURFACE YELLOWING OR ROUGHNESS AFTER MANUFACTURE.

4. ANY PIGMENTATION OTHER THAN WHITE AND LIGHT BLUE, IS NOT COVERED BY THIS WARRANTY. ON DARKER COLOURS WHITE STREAKING IS UNAVOIDABLE.

5. THE CONTRACTOR HAS NO CONTROL OF THE TREATMENT OF THE POOL WATER AND CANNOT TAKE RESPONSIBILITY FOR CHEMICALS USED BY THE CLIENT OR ITEMS THROWN OR USED IN THE POOL. IF WHITE MARKS OCCUR DUE TO OVER CHEMICALIZATION, THE CONTRACTOR WILL ARRANGE A CALLOUT WITH THE CLIENT, ANY WORK TO BE DONE TO REMOVE THE CHEMICAL MARKS WILL BE FOR THE ACCOUNT OF THE CLIENT.

6. POOR MAINTENANCE SUCH AS ALGAE INFESTATION, CALCIUM SCALE OR OTHER MINERAL VEGETATION DEPOSITS OR FAULTS ARISING FROM MISUSE OR ABUSE OF THE SURFACE, OR THE MAINTENANCE OF INCORRECT WATER BALANCES WILL NOT BE COVERED UNDER THE WARRANTY. THE CONTRACTOR WILL ARRANGE A CALLOUT WITH THE CLIENT, ANY WORK TO BE DONE TO REMOVE THE CHEMICAL MARKS WILL BE FOR THE ACCOUNT OF THE CLIENT.

7. MAINTAINING THE POOL IS FOR THE ACCOUNT OF THE CLIENT AND NOT THE CONTRACTOR.

WARRANTY EXCLUSIONS:

8. In the event of high-water tables, bulging, sagging or cracks due to underground water and/or flooding, all guarantees will become null and void. The Contractor cannot be held responsible for these events occurring. The Contractor can however provide a report for the Client’s homeowner’s insurance to cover the damages. It is however the responsibility of the client to ensure that the swimming pool has been added to their Homeowner’s Insurance.

9. THE 15-YEAR LIMITED STRUCTURAL WARRANTY DOES NOT INCLUDE PIPE FITTINGS, SKIMMER, INLET FITTINGS, LIGHT NICHE OR ANY OTHER EQUIPMENT OR MATERIALS CONNECTED TO THE POOL.

10. MINOR AND MAJOR BULGING OF THE FIBREGLASS SHELL DUE TO GROUND MOVEMENT/STABILIZATION IS NOT COVERED BY THE 15-YEAR STRUCTURAL WARRANTY.

11. MINOR AND MAJOR BULGING OF THE FIBREGLASS SHELL DUE TO GROUND MOVEMENT/STABILIZATION IS NOT COVERED BY THE 3-YEAR WORKMANSHIP WARRANTY.

12. THE POOL IS DESIGNED TO REMAIN FULL OF WATER AT ALL TIMES. WHERE THE CLIENT ALLOWS THE WATER LEVEL TO DROP BELOW THE SKIMMER OUTLET, THE WARRANTY WILL AUTOMATICALLY BE CANCELLED. THE CONTRACTOR CANNOT BE HELD LIABLE FOR NEGLIGENCE ON THE PART OF THE CLIENT.

12.1. THE POOL SHELL MAY BE DAMAGED IF THE WATER LEVEL IS ALLOWED TO DROP BELOW THE SKIMMER OUTLET.

13. WHERE THE CLIENT OVERFILLS THE POOL SHELL, OR THE POOL IS ALLOWED TO OVERFLOW OR HEAVY WATER DRAINAGE IS ALLOWED TO OVERRUN THE DECKING INTO THE POOL SHELL THE WARRANTY WILL BE CANCELLED. THE CONTRACTOR CANNOT BE HELD LIABLE FOR NEGLIGENCE ON THE PART OF THE CLIENT.

13.1. The pool shell may be damaged and separation from the concrete decking may occur if the pool is allowed to overflow or heavy water drainage is allowed to overrun the decking into the pool shell. Do not allow the water to overflow. Always keep the water level in the middle of the skimmer.

14. Any cement works (inside the skimmer, under the coping and outside the pool) damaged due to the overfilling of the pool will not be covered by this warranty. AGAIN, always keep the water level in the middle of the skimmer. THE CONTRACTOR CANNOT BE HELD LIABLE FOR NEGLIGENCE ON THE PART OF THE CLIENT.

15. Where the Client does not keep runoff water away from the pool area the warranty will be cancelled. THE CONTRACTOR CANNOT BE HELD LIABLE FOR NEGLIGENCE ON THE PART OF THE CLIENT.

15.1. Ground (hydrostatic) pressure down or bulging may occur.

16. WHERE THE CLIENT EMPTIES THE POOL SHELL WITHOUT THE AUTHORIZATION OF THE CONTRACTOR THE MANUFACTURER’S WARRANTY WILL AUTOMATICALLY BE CANCELLED. THIS IS NEGLIGENT BEHAVIOR. THE CONTRACTOR CANNOT BE HELD LIABLE FOR NEGLIGENCE ON THE PART OF THE CLIENT.

17. All warrantees are immediately null, and void should any goods be tampered with or should the seals on goods be broken by anyone other than the Contractor or should the goods be used, maintained or stored outside the Manufacturer’s specifications.

18. Damages caused by any misuse, abuse or neglect caused by the Client or any third party who has access to the swimming pool.

19. Accidental damage caused to the swimming pool by the Client or any third party who has access to the swimming pool.

20. The Contractor has no control of the treatment of the pool water and cannot take responsibility for chemicals used by the Client or items thrown or used in the pool. Poor maintenance such as over chemicalization, algae infestation, calcium scale or other mineral vegetation deposits or faults arising from misuse or abuse of the surface, or the maintenance of incorrect water balances will not be covered under the warranty.

21. THE WARRANTY IS CANCELLED SHOULD THE POOL AND COMPONENT PARTS BE DAMAGED BY EARTHQUAKES, FLOODS, EARTH MOVEMENT, ACTS OF GOD OR DISASTERS NOT OCCASIONED BY THE CONTRACTOR SUCH AS EXPLOSIONS, WRECKING AND THE LIKE.

22. DEFECTS OR FAILURES CAUSED BY OBVIOUS MISTREATMENT OR NEGLECT SHALL BE REPAIRED OR SERVICED AT THE CLIENT’S EXPENSE.

CONCRETE POOL SHELLS:

23. Limited warranty on concrete pool shells to remain structurally sound for a period of 5 years. Structurally sound having the meaning that the concrete pool shell will be capable of containing and holding water.

24. 2-year limited warranty on pool plaster against structural failure. Hairline cracks and discoloration are not covered by this warranty.

COPING/PAVING:

25. 12-MONTH LIMITED WARRANTY ON POOL COPINGS AND PAVED SURROUNDS AGAINST FAULTY WORKMANSHIP.

26. THIS LIMITED WARRANTY DOES NOT INCLUDE NATURAL SAGGING, GROUND MOVEMENT, FADING OR GROUTING.

27. DUE TO EXPANSION AND SUBTRACTION, HAIR LINE CRACKS IN THE GROUTING ARE NOT COVERED BY THIS LIMITED WARRANTY.

SOLAR PANELS:

28. A LIMITED WARRANTY OF 5 YEARS IS APPLICABLE TO THE SOLAR PANELS ITSELF.

29. PIPING & FITTINGS COME WITH A 12-MONTH LIMITED WARRANTY.

30. After 24 months of installation, a call-out fee of R350.00 will be charged for any warranty related queries, payable in advance.

PUMP:

31. The pool pump comes with a 2-YEAR MANUFACTURER’S WARRANTY.

32. The supplier of the pump will deal directly with these types of warranties.

33. All claims submitted to The Contractor, will be submitted to the supplier for their consideration.

34. All warrantees must be sent through to the Contractor via Email / WhatsApp warrantees@bkprojectssa.co.za | 076 508 6671; the Contractor will submit the warranty claim to the supplier.

35. The supplier will send out a team to do an assessment as to the warranty claim and advise accordingly.

FILTER:

36. The pool filter comes with a 2-YEAR MANUFACTURER’S WARRANTY.

37. The supplier of the filter will deal directly with these types of warranties.

38. All claims submitted to The Contractor, will be submitted to the supplier for their consideration.

39. All warrantees must be sent through to the Contractor via Email / WhatsApp warrantees@bkprojectssa.co.za | 076 508 6671; the Contractor will submit the warranty claim to the supplier.

40. The supplier will send out a team to do an assessment as to the warranty claim and advise accordingly.

CHLORINATOR:

41. Chlorinators come with a 12-MONTH MANUFACTURER’S WARRANTY.

PLUMBING:

42. ALL PLUMBING WORKS COMES WITH A 12-MONTH LIMITED WARRANTY.

ELECTRICAL COMPONENTS:

43. DUE TO THE NATURE OF THE PRODUCT & NO WARRANTY BACK-UP FROM THE MANUFACTURER & SUPPLIER, THE CONTRACTOR IS UNABLE TO GIVE A WARRANTY ON ANY ELECTRICAL COMPONENTS, WHICH INCLUDE THE CABLE, POOL LIGHT, TIMER, DISTRIBUTION BOARD AND CIRCUIT BREAKERS. THE CONTRACTOR DOES, HOWEVER, PROVIDE A START-UP WARRANTY, WHICH MEANS IN THE EVENT THAT THE PRODUCT INSTALLED IS TESTED AND FAULTY ON INSTALLATION, IT WILL BE REPLACED.

POOL CLEANER:

44. Pool Cleaners come with a 12-MONTH MANUFACTURER’S WARRANTY.

WORKMANSHIP WARRANTY:

45. ALL NEW POOL INSTALLATIONS & RENOVATIONS COME WITH A 3-YEAR WORKMANSHIP WARRANTY.

WARRANTY CLAIMS:

46. WARRANTEES ARE NOT TRANSFERABLE AND ARE ONLY APPLICABLE TO THE FIRST PURCHASER WHO LEGALLY SIGNED FOR THE INSTALLATION OF THE SWIMMING POOL. THE WARRANTY AUTOMATICALLY LAPSES WHERE THE CLIENT SELLS THEIR PROPERTY. IT IS THE RESPONSIBILITY OF THE CLIENT TO NOTIFY BOTH THE ESTATE AGENT AND THE PURCHASER(S). THE CONTRACTOR ACCEPTS NO RESPONSIBILITY FOR LACK OF COMMUNICATION BETWEEN THE SELLER, ESTATE AGENT AND PURCHASER.

47. No claim under this Agreement shall arise unless the Client has, within 7 days of an alleged defect occurring, given the Contractor written or electronic notice of such defect, and has afforded the Contractor at least 30 days to rectify such defect.

48. TO BE VALID, CLAIMS MUST BE SUPPORTED BY THE ORIGINAL ACCEPTED QUOTE, AS WELL AS PROOF OF PAYMENT AS PER PAYMENT SCHEDULE ACCORDING TO THE ORIGINAL QUOTATION AND/OR AGREEMENT.

49. WARRANTEES AUTOMATICALLY LAPSE WHERE THE CLIENT DID NOT PAY THE FINAL INVOICE WITHIN 5 BUSINESS DAYS OF RECEIVING THE INVOICE. NO WARRANTY CLAIMS WILL BE ENTERTAINED WHERE THE CLIENT DID NOT SETTLE THE CONTRACT PRICE IN FULL.

50. Unnecessary and non-warranty callouts insisted on by the Client will carry a callout fee of R400.00 – where the client decides not to pay this callout fee within 5 business days, the warranty will lapse.

51. OUT OF WARRANTY CLAIMS WILL CARRY A COST. PLEASE FAMILIARISE YOURSELF WITH THE WARRANTY PERIODS.

52. ANY OUT OR WARRANTY CLAIMS WILL BE QUOTED ON. THE CLIENT CAN THEN DECIDE TO ACCEPT THESE COSTS AND CONTINUE WITH THE REPAIR OR APPOINT ANOTHER CONTRACTOR TO PERFORM THESE REPAIRS.

52.1. All payments due for repairs will be payable in advance before a repair date is to be scheduled. Once the Contractor received the proof of payment, a suitable day will be scheduled.